Refund policy

  • We follow a No Refund Policy.
  • We do not provide refunds to the original payment method.
  • If your request is approved, credit coupon code will be issued that can be used only on our official website.
  • Store credit is provided only in the following cases:

           - Product lost in transit

           - Product damaged during shipping (unboxing video required)

  • Store credit will not be provided for size issues, incorrect size selection, or change of mind.
    • ₹150 fee for size exchanges
    • No fee for returns for damaged/defective products
    • No returns for any other reason
  • We do not support repeated exchanges.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 8sense.in@gmail.com 
If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at 8sense.in@gmail.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges

  • We offer exchanges for size only. Returns or refunds are not applicable.

    Exchange Terms:
  • The exchange request must be raised within 48 hours from delivery.
  • For making exchange mail us at 8sense.in@gmail.com
  • You must upload clear photos of the product with tags for verification.
  • The product must be unused, unwashed, and in original packaging with all tags intact.
  • An exchange fee of ₹150 applies (covers reverse pickup and delivery).
  • The exchange process may take 6–7 working days.
  • The requested product will be dispatched once the reverse pickup is completed and approved.
  • Exchange is allowed only one time per order.
  • We do not provide store credit in form of exchange.
  • If the requested size is not available at the time of exchange request, the exchange request will not be approved.
  • Refund to original payment method will not be provided.
  • Products purchased during sale, discount, or promotional offers are not eligible for exchange.
  • If your area is non-serviceable for reverse pickup, you must ship the product yourself. Exchange fee will not be charged in such cases. Shipping cost paid by customer is non-refundable.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

please contact us at 8sense.in@gmail.com.

important Notes

  • For damaged or wrong product claims, a complete unboxing video is mandatory.
  • There is no return for size issue, you can exchange it.
  • The video must clearly show:

          -The sealed package before opening

          -The full unboxing process

          -The product and the damage or issue clearly

  • Without a proper unboxing video, the claim will not be considered valid.
  • Products returned in used, washed, damaged, or tagless condition will not be accepted.
  • We are not responsible for delays caused by courier partners, weather conditions, or operational delays beyond our control.
  • Please check the size chart carefully before placing your order. We do not support repeated exchanges.