Exchanges
- We offer exchanges for size only. Returns or refunds are not applicable.
Exchange Terms: - The exchange request must be raised within 48 hours from delivery.
- For making exchange mail us at 8sense.in@gmail.com
- You must upload clear photos of the product with tags for verification.
- The product must be unused, unwashed, and in original packaging with all tags intact.
- An exchange fee of ₹150 applies (covers reverse pickup and delivery).
- The exchange process may take 6–7 working days.
- The requested product will be dispatched once the reverse pickup is completed and approved.
- Exchange is allowed only one time per order.
- We do not provide store credit in form of exchange.
- If the requested size is not available at the time of exchange request, the exchange request will not be approved.
- Refund to original payment method will not be provided.
- Products purchased during sale, discount, or promotional offers are not eligible for exchange.
- If your area is non-serviceable for reverse pickup, you must ship the product yourself. Exchange fee will not be charged in such cases. Shipping cost paid by customer is non-refundable.We follow a No Refund Policy.
- We do not provide refunds to the original payment method.
- If your request is approved, credit will be issued that can be used only on our official website.
- Store credit is provided only in the following cases:
- Product lost in transit
- Product damaged during shipping (unboxing video required)
- Store credit will not be provided for size issues, incorrect size selection, or change of mind.
Please check the size chart carefully before placing your order.
₹150 fee for size exchanges
No fee for returns for damaged/defective products
No returns for any other reason
We kindly request you to ensure that the product is securely packed in its original packaging, along with all original tags and accessories (if any), before the scheduled return pickup. This helps us ensure that your return is processed smoothly and that the product remains in its original condition during transit. Please note that our courier partner may not be able to collect unpacked items.
For making exchange mail us at 8sense.in@gmail.com or you can contact us through DM on Instagram eightsense.in
- We do not support repeated exchanges.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 8sense.in@gmail.com
If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at 8sense.in@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
please contact us at 8sense.in@gmail.com.
